Yes, it is secure. We at Billabong
Factor are accredited
merchants with the Bank of South Australia and
we do care about your privacy and security very seriously indeed:
For many items we provide free shipping insurance and free delivery by Air mail. Please, see notes on related web pages.
When you order from us you are protected by Australian Consumer Law. In every simple contract it implies following conditions:
If one of these conditions is not in place we will gladly replace the goods or will make a full refund at no cost to you
If we don't do it for your complete satisfaction, please contact Australian Fair Trading Department - they know how to make us feel bad.
We will ship you exactly the item you've ordered. But some monitors are bright, some dull and if color of the item is very important to you, please specify that.
If you'd like a particular item in a different color, we probably have it. To help us understand your requirements better, please send us RGB color code or a color sample as an attached to your email file. If we don't have the right color we will offer you available options.
In case you don't like the color of the item when you receive it, please let us know. We'll try to resolve the situation for your satisfaction.
If size is wrong you can not use it, can you? If it's our fault we'll replace item at no extra cost to you. If it's not our fault we'll help you out, but sorry, we will not be able to cover an extra shipping cost.
We will replace the goods or make full refund if:
And if the
goods are returned unused in original package by Economy Mail Service
In some cases, we may replace the goods, if:
If you decide to do so, we will not be able to cover related shipping, Customs, Bank and handling charges
Please, note due to Australian Customs, Quarantine and Wildlife Australia restrictions we can not accept any returns of food products and items made of kangaroo, crocodile, emu and ostrich.
We are not able to refund payment for the goods, if:
We apologize, we don't supply free samples.
If you are a wholesale Customer, please email us your inquiry that includes items of your interest and expected quantities. We will offer you our standard sample packages. They are not free, but if you become our regular customer we will deduct the cost of the samples from your 3-rd order.
The easy way
to select the items of your interest is to use our shopping procedure (it
selects items for you) and put expected quantities in "comments"
field of Delivery Form.
Our current catalogue is available upon your email request.
You are also welcome to visit our online catalogue pages
For many items, if you order few, we are able to offer you better price as we save on delivery and handling charges. For your convenience some items are offered with quantity options. If there is no option buttons next to the item, or if the quantity you need is different, please feel free to send us email inquiry.
Corporate gifts information is available at http://www.australiagift.com/corporate_gifts.htm
Export permits are required for wholesale orders only for some products. Usually we can obtain all required export documentations within 10 working days.
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